We offer a 30-day return period from the date your order is delivered.
To request a return, contact us within 30 days of delivery. Unless the item is faulty, damaged or incorrect, returned items should be in substantially the same condition in which they were received and include the original packaging and accessories where reasonably possible.
Please contact us as soon as possible if your order arrives damaged, defective or incorrect so we can review the issue and provide an appropriate solution.
Approved refunds are issued to the original payment method after the returned item has been received and inspected where a return is required. Your bank or payment provider may take additional time to post the refund.
Where a return is due to a defect, damage or an incorrect item, we will provide instructions for the appropriate return process. For other returns, return shipping costs may be the customer's responsibility unless applicable law requires otherwise.
For return questions, contact us through the store contact form.
Banknota LTD
14/2e Docklands Business Centre
10-16 Tiller Road
London E14 8PX
United Kingdom